Service Policies

Consent Forms

Saying goodbye to your friend is so difficult. Many people find it easier to take care of the necessary paperwork and payment information prior to their scheduled appointment.

Acupuncture Consent Form

Hospice Consent Form

Euthanasia Consent Form

Payment Options

There are a few ways this can be accomplished ahead of your appointment time. First, check our Professional Fees page to determine what the total cost of your appointment will be. If you are unsure, feel free to give us a call or send an email anytime to confirm your total.

Check: If you would like to write a check (made payable to “HRVH”) and leave it with the consent form, our doctor can collect this packet when we arrive.

Credit Card (phone): Call us at 757-474-5968 at any time to process your information over the phone.

Credit Card (online): Visit our online marketplace here.

Cancellation Policy

If you must cancel your appointment with us, we ask that you please give us at least 2 hours notice. Because our doctors often travel up to 60 minutes for an appointment, if you cancel close to your appointment time, the doctor may already be on their way to your home. For both consultation and euthanasia appointments, there will be a $50 fee for a cancellation made within 1 hour of the appointment. This fee covers the transportation costs accrued by the doctor.

A short-notice cancellation also limits our ability to help another family that may have also needed help during your appointment time. Please understand that this fee system is necessary for Hampton Roads Veterinary Hospice to continue providing our excellent and reliable care. We kindly reserve the right to charge the $50 fee to any credit card on hold from the original appointment or a bill may be sent for collection at a later date. If the cancellation is due to the natural death of the pet during normal business hours, this fee will not be applied.

Religious Freedoms

The Hampton Roads Veterinary Hospice team would like all if our pet families to know that they are free to practice any and all ceremonies or rituals in our presence. Our doctors are open to your spiritual practices and welcome the opportunity to become involved. Please let us know if you have any specific requests that we can accommodate.

Presence of Other Pets

Our goal throughout each home appointment is to maintain a peaceful, calm, and comforting setting for the pet we are helping and their family. Anyone who wants to be present for these appointments is welcome, including other family pets.

Some pets may become upset or disruptive with a new person in their home, especially when the family is already very emotional and tensions are high. Sometimes it is less stressful for everyone if these pets are kept out of the room during the visit. For home euthanasia appointments, these pets can be brought in afterwards to view the body and say goodbye to their friend – this is a very important part of the mourning process.

Our doctors will do their part to help keep the setting calm and will only ask for another pet to be excused if absolutely necessary.