If your pet passes away at home and you decide to utilize Hampton Roads Veterinary Hospice, you will be greeted on the phone or electronically by our kind and respectful Client Care Team, who will guide you through scheduling the pick up, as well as memorialization and cremation options.
After the appointment is scheduled, you will receive a phone call from a Hampton Roads Veterinary Hospice team member with their estimated time of arrival. During this phone call, they will kindly ask to confirm any details about your requests and will answer any questions or concerns.
Upon arrival, our Team member will ask to come into your home and share their condolences. Here they can further discuss any plans you have for memorials or if you have any questions or changes regarding the cremation process. Should you need more support, we will provide grief support information and resources in a folder, including the contact information for our in-house grief support specialist.
When you are ready, our team member will gently tuck your pet into a basket or stretcher with soft blankets and towels for carrying to the vehicle, which will all be used to safely transport your pet to the crematory. The team member will then step out of the home so that you can take as much time as needed for saying any last goodbyes.