Purpose of the Privacy Policy

Our privacy policy is designed to inform visitors about how Hampton Roads Veterinary Hospice collects, uses, and protects personal information related to our in-home end-of-life pet care services. We believe transparency is essential in fostering trust and ensuring that visitors understand how their personal information is handled.

Commitment to Visitor Privacy:

At Hampton Roads Veterinary Hospice, we are committed to respecting visitor privacy and safeguarding the personal information entrusted to us. We adhere to applicable laws and regulations governing data protection and privacy, ensuring that visitors’ rights are respected and their information is handled with the utmost care and integrity.

Types of Information Collected

Hampton Roads Veterinary Hospice collects the following personal information:

• Pet owner’s name
• Contact information: including email address, phone number, and address.
• Pet information: including pet’s name, species, age, and medical history
• Demographic Information: In addition to personal information, pet owners may optionally provide demographic details such as age group or geographic location. This information helps us tailor our services to better meet the needs of our clients.
• Usage Data: Hampton Roads Veterinary Hospice automatically collects certain usage data when visitors interact with our website. This may include:
  • IP address
  • Browser type
  • Referring pages
  • Pages visited on the Caring Pathways website

How Information is Collected

• Directly from pet owners: Through online forms, email inquiries, or phone consultations.
• Automatically through cookies and tracking technologies: Caring Pathways may use cookies and similar technologies to track website usage and improve user experience.

Purpose of Collection

• Facilitating End-of-Life Pet Care services requested by pet owners.
• Communicating with pet owners regarding appointments, inquiries, or follow-up care.
• Improving website functionality and user experience.
• Analyzing website traffic and trends to optimize service delivery and marketing efforts.
• Ensuring legal compliance with relevant regulations.

Data Sharing

• Hampton Roads Veterinary Hospice may share personal information with trusted third-party service providers, such as veterinarians or cremation services, to fulfill requested services.
• Personal information may also be shared with legal authorities or regulatory bodies when required by law or to protect Hampton Roads Veterinary Hospice’s legal rights.

User Rights

• The right to access their pet’s medical records and other personal information held by Hampton Roads Veterinary Hospice.
• The right to rectify inaccuracies in their personal information.
• The right to request deletion of their personal information, subject to legal requirements and retention policies.
• The right to opt out of receiving marketing communications from Hampton Roads Veterinary Hospice.

Data Security

• Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology.
• Implementation of access controls and authentication mechanisms to restrict access to personal information.
• Regular monitoring and auditing of systems to detect and mitigate security threats.

Data Retention

• Hampton Roads Veterinary Hospice retains personal information for as long as necessary to fulfill the purposes outlined in this privacy policy and as required by law or business necessity.

Cookies and Tracking Technologies

• Hampton Roads Veterinary Hospice may use cookies to analyze website traffic, personalize content, and enhance user experience.
• Visitors can manage cookie preferences through their web browser settings.

Third-Party Links

• We want to emphasize that this privacy policy applies solely to information collected by Hampton Roads Veterinary Hospice. Our website may contain links to third-party websites or services that are not operated or controlled by us. We bear no responsibility for the privacy practices or content of these third-party sites. We encourage visitors to review the privacy policies of any third-party websites they visit before providing personal information.

Updates to the Privacy Policy:

• This privacy policy may be updated periodically to reflect changes in our data practices, legal requirements, or website functionality. We encourage visitors to review this policy regularly to stay informed about how their personal information is handled.

• Date of Last Update: March 14th, 2024

Contact Details:

• If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please don’t hesitate to contact us:
  • Email: info@hrvethospice.com

Legal Compliance:

• Hampton Roads Veterinary Hospice adheres to all applicable legal requirements and regulations governing the collection, processing, and protection of personal information. This includes compliance with laws such as HIPAA (Health Insurance Portability and Accountability Act) and CCPA (California Consumer Privacy Act), among others.

Language and Accessibility:

Assurance of Clarity:

• Our privacy policy is written in clear and understandable language to ensure that visitors can easily comprehend our data practices and their privacy rights.

Commitment to Accessibility:

• We are committed to ensuring accessibility for all visitors, including those with disabilities. If you encounter any accessibility barriers while accessing our privacy policy or website, please let us know so that we can address them promptly.